Cisco Meraki — Setup Guide
Before You Start
You will need:- A Meraki organisation with at least one wireless network and MR access points
- Dashboard API access enabled (Organization → Settings → Dashboard API access)
- A Meraki API key with Read + Write permissions
- A Wiacom account with at least one location configured
Step 1 — Prepare Your SSIDs in Meraki
Set up one SSID for each mode you want to use. You can run all three on the same Meraki network.- Portal
- WiFi Pass
- Key Access
- Go to Wireless → Configure → SSIDs, enable an SSID and name it (e.g. Guest WiFi)
- Access Control → Security: set to Open or Open (Enhanced)
- Splash page: set to any custom splash option — Wiacom will push the correct URL automatically
- Save
Step 2 — Add the Controller in Wiacom
- In the Wiacom admin panel, go to Inventory → Controllers
- Click Add controller → Cisco Meraki
- Enter a label for this controller (e.g. Meraki – Main Site)
- Paste your Meraki API key and click Next
Step 3 — Select Your Organisation
Select the Meraki organisation you want to link and click Next. Wiacom fetches all wireless-capable networks and their SSIDs.Step 4 — Assign SSID Roles
| Role | SSID type in Meraki | What it does |
|---|---|---|
| Portal | Open + splash | Redirect guests to a Wiacom registration page |
| WiFi Pass | Identity PSK without RADIUS | Provision a unique passphrase per registrant |
| Key Access | WPA2 Personal | Deliver the shared password to registrants by email |
Step 5 — Map Networks to Locations
Map each Meraki network to a Wiacom venue location. Click Finish. Wiacom saves the configuration, pushes the required SSID settings to Meraki, and imports your AP inventory.After Setup
| Action | How |
|---|---|
| Sync latest topology | Click Sync from controller |
| Rename an SSID | Click the pencil icon on the SSID row |
| Enable / disable an SSID | Use the toggle in the SSID table |
| Set bandwidth limits | Click BW on any SSID row |
| Update the shared password | Click the edit icon on the Key Access SSID row |
| Configure WiFi Pass expiry | Click the clock icon on the WiFi Pass SSID row |
Troubleshooting
No organisations found after entering the API key
No organisations found after entering the API key
Verify Dashboard API access is enabled under Organization → Settings in Meraki, and that the key was copied in full without trailing spaces.
No SSIDs appear in Step 4
No SSIDs appear in Step 4
Meraki hides SSIDs named Unconfigured. Make sure at least one SSID has been enabled and given a name in the Meraki Dashboard before connecting.
WiFi Pass provisioning fails after a guest registers
WiFi Pass provisioning fails after a guest registers
Confirm the SSID is set to Identity PSK without RADIUS in Meraki, and that at least one Group Policy exists in the network. Go to Network → Group Policies in the Meraki Dashboard to create a default policy if none exists.
Access points not appearing after sync
Access points not appearing after sync
Only MR wireless devices are imported. Confirm the Meraki network contains at least one MR-series AP.