RADIUS server details and portal URL are region-specific. Obtain the correct values from Wiacom before starting.
Step 1 — Add the Device to Wiacom
- Go to Inventory → Routers → Add New Router
- Select Ruckus from the vendor dropdown
- Enter the required details and assign a location
- Click Save
Log in to your SmartZone web interface.AAA Servers
Services & Profiles → Authentication → Proxy (SZ Authenticator) tab → Create:| Field | Value |
|---|
| Name | Guest WiFi |
| Service Protocol | RADIUS |
| Primary Server IP | <RADIUS_SERVER_1> |
| Port | 1812 |
| Shared Secret | <RADIUS_SHARED_SECRET> |
| Secondary Server IP | <RADIUS_SERVER_2> |
| Secondary Port | 1812 |
| Secondary Shared Secret | <RADIUS_SHARED_SECRET> |
| Field | Value |
|---|
| Name | Guest WiFi Acct |
| Primary Server IP | <RADIUS_SERVER_1> |
| Port | 1813 |
| Shared Secret | <RADIUS_SHARED_SECRET> |
| Secondary Server IP | <RADIUS_SERVER_2> |
| Secondary Port | 1813 |
Hotspot (WISPr)
Hotspots & Portals → Hotspot (WISPr) tab → Create:| Field | Value |
|---|
| Portal Name | Guest Wi-Fi |
| Smart Client Support | None |
| Login URL | External |
| Redirect unauthenticated users to | <PORTAL_URL> |
| Redirected MAC Format | AA-BB-CC-DD-EE-FF |
| HTTPS Redirect | ON |
| Start Page | Redirect to: <PORTAL_URL>?res=success |
Walled Garden
Add the following domains one by one:*.wiacom.ai
*.akamaitechnologies.com
*.akamaiedge.net
*.akamaized.net
*.akamai.net
*.amazonaws.com
*.fastly.net
*.zencdn.net
fast.wistia.com
player.vimeo.com
*.facebook.com
*.fbcdn.net
*.akamaihd.net
connect.facebook.net
*.instagram.com
*.twitter.com
*.twimg.com
*.linkedin.com
*.licdn.net
*.licdn.com
Wireless LAN
Wireless LANs → Create:
- Name / SSID: your guest WiFi name
- Zone / WLAN Group: select as appropriate
- Authentication Type: Hotspot (WISPr)
- Method: Open
- Encryption Method: None
- Hotspot Portal: select
Guest Wi-Fi
- Authentication Service:
Guest WiFi
- Accounting Service:
Guest WiFi Acct
- NAS ID: AP MAC
- Called STA ID: AP MAC
Log in to your Ruckus ZoneDirector web interface.AAA Servers
Configure → AAA Servers → Create New:Auth server:
- Name:
Guest WiFi, Type: RADIUS, Auth Method: PAP
- Primary IP:
<RADIUS_SERVER_1>, Port: 1812, Secret: <RADIUS_SHARED_SECRET>
- Secondary IP:
<RADIUS_SERVER_2>, Port: 1812
Accounting server:
- Name:
Guest WiFi Acct, Type: RADIUS Accounting
- Primary IP:
<RADIUS_SERVER_1>, Port: 1813
- Secondary IP:
<RADIUS_SERVER_2>, Port: 1813
Hotspot (WISPr)
Configure → Hotspot WISPr → Create New:| Field | Value |
|---|
| Login URL | External: <PORTAL_URL> |
| Start Page | Redirect to: <PORTAL_URL>?res=success |
| Redirected MAC Format | AA-BB-CC-DD-EE-FF |
WLAN
Configure → WLANs → Create New:
- Name / SSID: your guest WiFi name
- Type: Hotspot (WISPr)
- Authentication Server:
Guest WiFi
- Accounting Server:
Guest WiFi Acct
- Hotspot Profile: select the profile you created
Log in to your ZoneDirector web interface.AAA Servers
Configure → AAA Servers → Create New:
- Name:
Guest WiFi, Type: RADIUS, Auth Method: PAP
- Primary IP:
<RADIUS_SERVER_1>, Port: 1812, Secret: <RADIUS_SHARED_SECRET>
- Secondary IP:
<RADIUS_SERVER_2>
Repeat for accounting (port 1813).Hotspot (WISPr)
Configure → Hotspot WISPr → Create New:
- Login URL:
<PORTAL_URL>
- Start Page: Redirect to
<PORTAL_URL>?res=success
- Redirected MAC Format:
AA-BB-CC-DD-EE-FF
Add walled garden domains from the list above.WLAN
Create a WLAN, set Type to Hotspot (WISPr), open authentication, assign the Hotspot profile, auth, and accounting servers. Log in to cloud.ruckuswireless.com.Create a Network
Networks → Add Network:
- Network Name: your guest WiFi name
- Type: Captive Portal
Click Next:
- Captive Portal Type: 3rd Party Captive Portal (WISPr)
Click Next:
- Portal URL:
<PORTAL_URL> — provided by Wiacom
- Note the Integration Key — enter it in the Wiacom admin under the venue settings
Walled Garden
Add domains from the list above.Click Next, select which Venue to apply to, enable it, and complete.Ensure you copy the Integration Key to the Wiacom admin under Venue → Settings to enable the connection.
Troubleshooting
Guests not redirected to portal
Confirm the WLAN is set to Hotspot (WISPr) type and Authentication is Open. The NAS ID should be None for SmartZone general procedure.
RADIUS authentication fails
Verify RADIUS server addresses and shared secret. UDP 1812 and 1813 must be reachable from the controller.
