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Prerequisites

  • UniFi controller accessible from the internet (or Wiacom source IPs allowed through your firewall — contact Wiacom for the IP list)
  • Open SSID(s) configured under Sites with Access Points assigned
  • UniFi controller URL, admin username, and password
  • Same controller not previously provisioned on the Wiacom platform
One Site profile from the UniFi controller can be assigned to only one Wiacom location. Long loading times may occur on controllers with many Sites and APs.

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UniFi Dashboard Preparation

For each SSID you want to use with Portal:
  1. Select the desired Site
  2. Set the SSID Security to Open
  3. Enable Guest Policy on the SSID
  4. The SSID can remain disabled initially

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Add the Controller in Wiacom

  1. Go to Inventory → Controllers → Add new Controller
  2. Choose UniFi controller
  3. Fill in the controller URL, username, and password
  4. Click Next

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Map Sites to Locations

  1. Select the Sites (SSIDs) to integrate with Wiacom
  2. You may choose No location mapping to leave a Site unassigned
  3. Map each selected Site to a Wiacom venue location
  4. Click Finish
Wiacom will discover APs and SSIDs and configure the splash redirect automatically.

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Troubleshooting

Ensure the controller URL includes the port (e.g. https://your-controller:8443). If behind a firewall, allow Wiacom source IPs — contact the Wiacom team for the current IP list.
Confirm Guest Policy is enabled on the SSID and the SSID is set to Open. HTTPS pages will not trigger the redirect — use an HTTP URL for testing.