Onboarding and access are configured separately. A user onboarded through any channel can receive connectivity via Portal, WiFi Pass, Key Access, Passpoint Connect, or Horizon — independently of how they registered.
What Onboarding Covers
| Aspect | Detail |
|---|---|
| Identity | Who the user is — email, phone, social profile, or external system identity |
| Consent | GDPR-compliant marketing consent and terms acceptance |
| Verification | OTP (SMS/email), social OAuth, or external system validation |
| Access delivery | Credentials, passphrase, or QR code sent to the user after registration |
Registration Methods
Regardless of onboarding channel, users can register using:- Email — sign-up with email address and optional password
- Phone (OTP) — PIN authentication via SMS
- Social / OAuth — Facebook, Google, Apple, LinkedIn, Twitter/X, Microsoft 365, Azure AD, and other providers
- Custom integrations — loyalty programmes, PMS, SSO, CRM, or mobile app SDK
Onboarding Channels
Captive Portal
Registration embedded directly in the WiFi connection flow. Users complete a form before gaining access — no link or QR code required. The most common channel for public and guest WiFi.
Guest Connect
A standalone registration page accessed via URL or QR code — independent of the WiFi connection flow. Users can register before arriving, from a poster, or from any device.
Student Connect
Onboarding flow designed for educational environments with institutional identity verification. Coming soon.
Staff Connect
Onboarding flow for employees and contractors with role-based access assignment. Coming soon.
API & External Platforms
Register users programmatically from any external system — mobile apps, PMS, CRM, loyalty platforms, or custom workflows via the Wiacom API.
Choosing a Channel
| Scenario | Recommended channel |
|---|---|
| Public guest WiFi — users connect and register on the spot | Captive Portal |
| Pre-registration before arrival, or QR code on signage | Guest Connect |
| Campus or school WiFi with student IDs | Student Connect |
| Employee or contractor WiFi | Staff Connect |
| Hotel PMS, loyalty app, or custom mobile app | API & External Platforms |
| Multiple channels at the same location | Any combination — channels are additive |
How Onboarding Connects to Access
After a user completes registration through any channel, Wiacom delivers their access credentials based on the access features configured for the location:| Access feature | What the user receives |
|---|---|
| Portal | Session credentials handled automatically — user is admitted after registration |
| WiFi Pass | A personal passphrase and QR code sent by email |
| Key Access | The shared SSID passphrase and QR code sent by email |
| Passpoint Connect | A Hotspot 2.0 profile for automatic connection on supported devices |
| Horizon | Personal SSID credentials for private network access |