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User Reports shows guests who have a live Wiacom session — meaning they have completed registration and been granted internet access. Unlike Online Users, this report supports a date range filter for historical session queries.

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Filters

FilterOptions
Connection intervalDate range — query sessions in a historical period
LocationSingle venue or all locations
Min / Max connection hourSession time window within the day
Customer visits rangeMin and max return visit count
Age rangeGuest age band
GenderAll / Male / Female
Login methodPhone, Facebook, Google, Apple, LinkedIn, Twitter/X, Instagram, Azure AD

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Loyalty filtering

The Customer visits (returns) filter is the primary loyalty tool. Examples:
  • Set minimum visits to 5 to find guests who have returned at least five times — ideal for a loyalty reward campaign.
  • Set maximum visits to 1 to find first-time visitors only — useful for a welcome follow-up.
  • Combine with a date range to find guests who visited frequently in a past period but have not returned recently.

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User cards

Each card shows the same fields as Online Users — partial name, contact, location, last login, total returns, returns in last 30 days, and login method — but also reflects the historical session data matched by the connection interval filter.